At Imran Chappal, we aim to provide fast and reliable delivery to our customers. This Shipping Policy outlines how we handle shipping, delivery times, and related information.
1. Shipping Locations
1.1. We currently offer shipping within Pakistan.
1.2. International shipping is not available at the moment.
2. Shipping Charges
2.1. Shipping charges are calculated based on the delivery location and the weight of the items purchased.
2.2. The shipping cost will be displayed during the checkout process before you confirm your order.
3. Delivery Time
3.1. Orders are processed and dispatched within 2-3 business days after confirmation of payment.
3.2. Delivery within major cities in Pakistan typically takes 3-5 business days after dispatch.
3.3. For remote areas, delivery may take 5-7 business days.
3.4. Please note that delivery times are estimates and may vary due to factors beyond our control, such as public holidays, strikes, or courier delays.
4. Order Tracking
4.1. Once your order has been dispatched, we will provide a tracking number via email or SMS so you can track your shipment in real-time.
4.2. If you do not receive a tracking number within 3 business days of placing your order, please contact us.
5. Shipping Address
5.1. Please ensure that you provide accurate and complete shipping details during the checkout process.
5.2. Imran Chappal is not responsible for delays or failed deliveries due to incorrect or incomplete shipping information.
6. Lost or Damaged Packages
6.1. We take great care to ensure that your order reaches you in perfect condition. If you receive a damaged package, please contact us immediately at info@imranchappal.pk or call us at 0312 59057571.
6.2. In the event of a lost package, we will work with the courier service to resolve the issue. If the package cannot be located, we will offer a replacement or full refund.
7. Shipping Delays
7.1. While we strive to deliver your order within the estimated time, unforeseen circumstances such as natural disasters, extreme weather conditions, or courier strikes may cause delays. We appreciate your patience and understanding in such cases.
Contact Us
If you have any questions regarding shipping or need further assistance, please reach out to us:
Phone: 0312 5905757
Email: info@imranchappal.pk
Address: Jahangir Pura Road, Peshawar