At Imran Chappal, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the product, we offer a hassle-free return and refund policy as outlined below:
1. Return Eligibility
1.1. Products can be returned within 7 days of delivery. 1.2. Items must be unused, in their original condition, and with all original packaging and tags. 1.3. Custom-made or personalized chappals are not eligible for return or refund unless there is a defect or error on our part. 1.4. Clearance or discounted items are non-returnable and non-refundable.
2. How to Return a Product
2.1. To initiate a return, please contact us at info@imranchappal.pk or call us at 0312 5905757 within the return period. 2.2. After confirming the return, send the product to the following address:
Imran Chappal, Jahangir Pura Road, Peshawar. 2.3. Customers are responsible for the return shipping costs unless the product is defective or incorrect.
3. Refund Process
3.1. Once we receive and inspect the returned product, we will notify you via email or phone. 3.2. If the return is approved, your refund will be processed within 7-10 business days. 3.3. Refunds will be made using the original payment method (e.g., bank transfer, cash on delivery) unless otherwise agreed. 3.4. Shipping fees are non-refundable unless the product was defective or incorrect.
4. Exchange Policy
4.1. We offer exchanges for items of the same value if you need a different size or style. Contact us within 7 days of receiving the product to arrange an exchange. 4.2. The customer is responsible for shipping costs for exchanges unless the product is defective or incorrect.
5. Damaged or Incorrect Products
5.1. If you receive a damaged or incorrect product, please contact us immediately at info@imranchappal.pk or call 0312 5905757 We will arrange a replacement or refund, and the return shipping will be covered by us.
Please feel free to contact us with any questions regarding returns and refunds. We are here to ensure you are satisfied with your purchase from Imran Chappal!